Following processes won't make you a robot

Following processes won't make you a robot

Every time I go to teams and start talking about process mapping and standard operating procedures (SOP) I notice an undeniable amount of unease like it just got a few degrees colder. What people hear isn’t “we’re here to understand your work and make it smoother.” What they really hear is: “We’re here to judge, strip the creativity, maybe even replace you with a machine.”

Read More
Teams Outlast Projects

Teams Outlast Projects

In my startup days, we often had these dead marches where we had to implement a massive new feature in time before some kind of trade show happened. We worked long hours and even weekends to make it happen so the boss and a project manager could go to Vegas for the trade show. When they came back on Monday, they told us what the competition was doing, and laid out a brand-new strategy they’d dreamed up between hotel bars and expo booths.

Read More
How teams grow organically

How teams grow organically

I’ve been working a lot with service line architecture recently. If you’re not familiar with that; it’s how business units such as IT, HR, or Sales bring services to clients, both internal and external. These structures often mirror team organization. Think of it as a hierarchy: IT at level one, Software Development and Ops at level two, and then individual teams, like: Software Team X or Ops Team Y, at level three.1

Read More
Pace layering an application portfolio

Pace layering an application portfolio

In every organization I’ve worked with, there’s always been a handful of core applications, central, timeworn systems that quietly hold the business together. Knowledge of these systems often lives in the heads of a few long-tenured experts and is usually passed on through informal, almost ritualistic projects where newer employees are slowly initiated into their mysteries.

Read More
The real ask

The real ask

One of my mentors, Steven Caus, always taught me the concept of “the question behind the question”: The question we receive is not always the problem we need to solve. The concept is very easy. When someone comes to you with a question to do something, instead of blindly doing the ask, take a step back and try to understand what they actually want to achieve. Often this task might actually not be the best way to achieve the goal they are set out to do.

Read More
Chesterton’s Fence and paralysing your organization

Chesterton’s Fence and paralysing your organization

Some years ago I worked at a place that had, buried deep in the codebase, a service running that combed through the central data warehouse and flagged certain users. One through seven, except four. A left over from an old proof-of-concept application that had something to do with GDPR. This field went out over the API as part of the “employee data” resource.

Read More
The cost of ownership of a 1000 applications

The cost of ownership of a 1000 applications

Cost reduction is one of the main focuses of so many companies out there today. The market is not great, and that is the moment companies take a deep look at the financials of it all. One of the first things that is being asked is: What are we really spending? Not just the big hard numbers like contracts and licences, but everything. The hidden costs and invisible hours.

Read More
Choosing where to spend my team’s effort

Choosing where to spend my team’s effort

It’s the start of a new fiscal year. Strategy season. That time when all the grand ideas come out and everyone is still hopefull. Over the years, I’ve settled into a structure that helps me define projects that not only link to the strategy above but also looks at my own team’s enviroment, I thought I’d share it here.

Read More
What's the role of software in an organization

What's the role of software in an organization

Last week, while sitting in a bar, I had a chat with a good friend of mine about the role of software in an organization. I stated that the primary role software plays in an organization is to facilitate processes. My friend argued that this is a strict and overly theoretical view of software in the workplace. He might be right, but nevertheless, I think there is an article in this conversation.

Read More
People, Processes, Technology and Information

People, Processes, Technology and Information

In my last post1, I briefly talked about how I include information (PPTI) in my operating model (PPT), and I even promised to write a post about it. This is that post. People, processes, and technology are very common ways to look at an organization from an architectural point of view. It is often argued that everything that happens (projects, implementations, strategy, etc.) is impacted and driven by these three pillars. 

Read More